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Getting Started - Authentication

Learn how to access My platform and manage your account.

First Login

When your account is created by an administrator, you will receive a welcome email containing:

  • Your username (email address)
  • A temporary password
  • A direct link to the login page

Logging In

  1. Open the login URL provided in your welcome email
  2. Enter your email address
  3. Enter the temporary password
  4. Click Sign In

First-Time Password Change

Upon first login with your temporary password, you will be required to:

  1. Enter your current (temporary) password
  2. Create a new secure password
  3. Confirm your new password

Password Requirements:

  • Minimum 8 characters
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character

Managing Your Profile

Change Your Password

To change your password at any time:

  1. Click on your profile icon in the top-right corner
  2. Select Account Settings
  3. Click Change Password
  4. Enter your current password
  5. Enter your new password
  6. Confirm your new password
  7. Click Save Changes

Update Your Profile Information

You can update your profile information:

  1. Click on your profile icon in the top-right corner
  2. Select Account Settings
  3. Update the following fields:
  4. Full Name: Your display name
  5. Email: Your email address (also your username)
  6. Phone Number: Optional contact number
  7. Click Save profile

Note: Email changes may require re-authentication.

Security Features

Password Security

  • Your password is never stored in plain text
  • Temporary passwords expire after first use

Session Management

  • Sessions expire after 24 hours of inactivity
  • Refresh tokens are valid for 7 days
  • Logging out immediately invalidates your session

Troubleshooting

Forgot Password

If you forget your password:

  1. Use "Forgot your password?" link at the Login page

Account Locked

If your account is suspended:

  • You will see an "Account suspended" error message
  • Contact your system administrator to reactivate your account
  • Only administrators can suspend/reactivate accounts

Session Expired

If your session expires:

  1. You will be automatically redirected to the login page
  2. Log in again with your credentials
  3. Your previous work is not saved during session expiration

Multi-Factor Authentication (MFA)

Currently, My uses Logto as the identity provider. MFA settings are managed through Logto:

  • Contact your administrator to enable MFA
  • MFA can be configured organization-wide
  • Supported methods: Authenticator apps, SMS (if configured)

Next Steps

Once logged in, you can:

User Roles

Your permissions depend on your assigned roles:

Organization Roles (Business Hierarchy)

  • Owner: Full platform access (Nethesis)
  • Distributor: Can manage resellers and customers
  • Reseller: Can manage customers
  • Customer: Can view own organization data

User Roles (Technical Capabilities)

  • Super Admin: Full platform administration
  • Admin: Organization administration, user management
  • Support: System management, technical operations
  • Backoffice: User management, backoffice operations
  • Reader: Reader mode

Your effective permissions are the combination of both role types.